Please Note: If you were registered on the old website prior to November 7th, you will need to re-register, and you will receive 10 reward points for registration. If you had a reward points balance, please email chris@eastmall.net and we will transfer them for you ASAP. You do not need to know your previous points balance or order history, we will look it up! We apologize for any inconvenience, and thanks for choosing Eastmall!
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Reward Points - Return Policy - Privacy Policy - Terms of Use


>>> Reward Points

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points

Rewards can currently be earned for the following actions:

* Making purchases - every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
* Registering on the site.
* Subscribing to a newsletter for the first time.
* Review Submission - Earn points for submitting product reviews (after admin approval).

Reward Points Exchange Rates

The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with PayPal.

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>>> Return Policy

Our Commitment to Satisfaction

Online purchases require flexibility and support. Eastmall understands that and wishes to create a satisfying and enjoyable shopping experience for you.

The Return and Cancellation Policies below were written to accommodate customer's needs and also to address the specific nature of our merchandise.

If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

General Returns and Cancellation Polices

1. All returns must be sent back within 7 days of receipt of the item. We only accept products in brand-new condition, unused and with original packaging and tags*.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via our Contact Us page, by emailing support@eastmall.net, or by using our Live Chat system, and obtain a "Product Return" form that must be included with your package.

2. Mis-shipped products:

For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping fee.

3. Color Errors:

If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

For any particular product category, please refer to its specific  return policy below.

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Cancellation Policy

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

- Once your order has been shipped, it can no longer be cancelled.

Return Policy

Your satisfaction is of the utmost importance to us.

Upon the arrival of your package, we encourage you to check and make sure that the products been made to your order specifications. Try your products as soon as possible to ensure that the order is correct and the products are in working order.

If you are returning or exchanging products, please make sure they are in their original condition.

Defective, Damaged or Misshipped Items  

Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on Eastmall. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Overdue Orders

If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose items are overdue by no more than 7 days will have the option of a complete refund and cancellation.

Items that cannot be returned or exchanged

Liquid and cartridges are not eligible for returns or exchanges, and are non-refundable.

Return Process

1) Contact Customer Service within 7 days of receipt of the item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, it will be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.

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>>> Privacy Policy  

How can we protect your privacy?

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

Safe purchase at Eastmall

We want you to feel completely secure when ordering from Eastmall. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.

What personal information do we collect?

As set forth in more detail below, Eastmall ("Eastmall" or "We") collects personal information that you provide when using the Eastmall web site ("Site"). This information includes your first and last name, email address and a password when you create your Eastmall account. You can browse this site without creating an account, but you will need to create an account when you purchase something and in order to take advantage of certain features, such as "Wish List", and the other Eastmall services. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Eastmall does not intentionally collect personal information about children under the age of 18. If you are under the age of 18 you may not use this site under any circumstances. Children under the age of 18 may not use this site and parents or legal guardians may not agree to the Eastmall Terms of Use on their behalf. If you do not agree to (or cannot comply with) any of the Eastmall Terms of Use, do not use this site.

Purchase Information

When you make a purchase from Eastmall, we collect your name and payment method information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).

When you create an account at Eastmall, your billing information is automatically saved, and may be used each time you check out of the site. You can also save one or more shipping addresses in your Account Address Book. You may change or delete this saved information anytime. Simply go to My Account, log in with your ID and password, then edit or delete whatever personal information you wish.

Services Account Information

We collect personal information from users who wish to use any of the Eastmall services, including but not limited to, Eastmall's Transaction Platform. In order to use these services you must provide your email address and password or create an account at Eastmall.

Cookies and Other Computer Information

When you visit Eastmall, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online purchase experience.

You can choose to browse on Eastmall without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

We also collect certain technical information from your computer each time you request a page during a visit to Eastmall. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring web site, if any. We collect this information to enhance the quality of your experience during your visit to this Site and will not sell or rent this information to any third parties.

We also contract with third parties to provide us with data collection and reporting services regarding our customers' activities on this Site and to track and measure performance of our marketing efforts. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on this Site. None of your personally identifiable information (such as your name, address, email address, etc.) will be received by or shared with these third parties.

Contacting Eastmall

We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using this Site.

Other times we may collect personal information

From time to time, Eastmall may conduct surveys and contests via this Site, email, other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

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How we use your personal information?

Information we collect on Eastmall may be used to enhance your shopping experience in the following ways:

Deliver merchandise and services that you purchase online
Register you as a member of Eastmall
Prevent fraud and bill you for your purchases
Confirm your orders
Respond to your customer service inquiries or requests
Find and stock the products you want

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>>> Terms of Use

Privacy

Please refer to our privacy policy to find out our tradition on this issue. That policy is also applicable to your visiting on our website.

Copyright

All the information posted on Eastmall.net is the property of Eastmall or its affiliated companies or resource suppliers, under the protection of Chinese and International Copyright Law.

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