Please Note: If you were registered on the old website prior to November 7th, you will need to re-register, and you will receive 10 reward points for registration. If you had a reward points balance, please email chris@eastmall.net and we will transfer them for you ASAP. You do not need to know your previous points balance or order history, we will look it up! We apologize for any inconvenience, and thanks for choosing Eastmall!
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Payment & Shipping

Payment Methods - Shipping Guide - Estimate Shipping Time - Locations We Ship To - Drop Shipping


>>> Payment Methods

PayPal Service

Using PayPal

You do not need to have a PayPal account before ordering from Eastmall.

A) On your Shopping Cart page, click Submit Order after reviewing your items.
B) You will be redirected to the PayPal website to review the order and payment amount.
C) Log in to your PayPal account, or choose the option to pay on PayPal's website without an account (alternatively, you can create a PayPal account in less than 10 minutes at this time without having to restart the checkout process).
D) Follow the on-screen instructions given by PayPal.

Advantages of using PayPal

You do not need to have a PayPal account before ordering from Eastmall.

A) Payment is traceable. You can trace the status of your payment using your PayPal account.
B) Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, Eastmall won't see your credit card number, minimizing the risk of unauthorized use.

Please note that it will take approximately 1 business day to confirm your payment. Before that, your order status will remain "Awaiting Payment".

My Country isn't available in PayPal?

Normally you can register for a free account at www.paypal.com - but please note paying by PayPal is only possible in the countries listed on the following web page:

https://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside&dispatch=5885d80a13c0db1f822cfe4b06d0ea2b4eee6d2d0c9cb9d63b82c5c6e6c9275b

If you have a PayPal account, but you are having problems with sending money or logging into PayPal, you need to speak to PayPal customer service, we will not be able to assist you with PayPal issues.

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>>> Shipping Guide  

Estimated Total Delivery Time & Shipping Method

Item Processing TimeAverage processing time is 1 to 3 working days; however, this varies by according to the item's stock status.

Shipping Time: Shipping time is usually 3-7 business days after your order has been processed, depending on your location.

Upon clicking "Complete Order," we at Eastmall spring into action and begin processing your order. We first review the details of your order, checking for anything that might delay processing, while speeding off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.

Once your product leaves our doors, we keep on tracking it until it reaches yours. Eastmall's customer service team is always working to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we're always here to serve you.

Total Delivery Time = Processing Time + Shipping Time

We ship via EMS.

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>>> Locations We Ship To  

International Shipping: Now we ship to over 180 countries, with support for many more in the coming month. Please click here for the list of countries.

A B C D E F G H I J K M L N O P Q R S T U V W X Y Z
A
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C
D
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F

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G
H
I
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M
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>>> Drop Shipping  

Eastmall allows drop-ship orders for all registered customers.

There are no additional charges.

About Drop Shipping

Eastmall offers dropship to their registered customers at no extra charge. This service allows you to create a specialized online store and stock it with a vast range of products. Your online store might focus on electronics or household goods but you may decide on supplying a number of goods to your customers.

Choosing dropship from us means that you do not have to maintain costly inventories or figure out complex programming codes as that is all done for you. We take care of all your day-to-day business processes leaving you plenty of time focus on inventories and sales but most importantly making money from your customers.

Getting Started is as easy as 1..2..3..

Now you are ready to begin the process of owning your own Internet business. Simply complete the following three steps:


Step 1 Choose the items which you want to order for your customers.

Step 2 Provide your customer's shipping address.

Step 3 After we confirm the completed payment for your dropship order, we will ship the items fast.


Dropship with Eastmall enables you to be your own boss with your on Internet company in a matter of hours. We provide you with everything you need to run a profitable Internet company. Our customers enjoy software, supplier, credit card processing, hosting, and a full online training center where you can watch videos that teach you about the industry and how things work.

In order to prevent any fraudulent activity we always double-check account details especially if the shipping address is different to the billing address. So if you are a new drop-shipping customer, please make sure that your paypal account is verified.

We never include Eastmall publicity materials or invoices within the packages sent to your customers in order to protect your reputation as a reputable vendor. In order to protect the true source of the goods and the price you as the vendor paid for them, Eastmall employs various methods in order to ensure continuous customer loyalty.

If your customers experience any technical difficulties, or want to return goods purchased, they must first contact you as the Eastmall Account holder as well as the vendor of their purchased goods.

Please note that any import taxes incurred must be paid to the courier upon delivery of the goods. Therefore when using dropship, your customers will be expected to pay these taxes.

Please note it's your responsibility as the Eastmall buyer/ dropship vendor to be knowledgeable in all taxes and inform your customers in advance. Eastmall accepts ZERO responsibility for providing tax information relevant to your country, although of course we will do whatever we can to help you minimize the tax burden if you have special packing/declaration instructions.

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How does it work...

Dropshipper ships item to your customer without your customer knowing it is dropshipped.

dropship_bg.jpg

Customer goes to your website and places an order.

You place the same order with the dropshipper and keep the profits.

Customer places and pays you for the order.

 

Warranty and Return for Drop Shipper


If you are drop-shipper, any product returns (and all the communications) will have to be handled through you, because you are Eastmall's customer. In fact it is probably in your interests for the customer not to know about Eastmall and deal directly with you, for reasons of safeguarding your business.

In practice, it is possible for you to discuss any return issue with us, and provide our return code and address to your customer. Then they can post a faulty item back to us in China and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution when your customers are in different countries. in this case, we are your warehouse in China.

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