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We ship to most Countries World-Wide, with the exception of those not currently listed on the create account page. We charge a flat rate of USD $15.00 for World-Wide shipping on each finalised order, you may buy different products - the shipping charge stays the same. You will also earn Shopping Points towards your next order for each $1 you spend with us [Read More]. If your order is more than USD $200 - we will reward you with FREE SHIPPING.
We ship via EMS directly to you from Mainland China. Whenever possible, we will try to ship without prominent packaging or manuals that make health claims.
At times, we can become back logged with orders but our typical processing time to check, pack and dispatch orders is 1-3 days after receipt of payment. We will try to keep you well informed via your account page and email.
After dispatch, all customers are issued with a tracking number which can be checked via your account page and via the couriers website. Tracking information is not always available within the first few days - please be patient, some orders can even be received before they show tracking information.
***Typical transit times from Mainland China to most Countries are 3-4 business days via air and a further 2-3 business days for processing through your customs. Delivery agents then take 1-2 business days to deliver to your door. Always allow 7-10 business days for each order from the time of dispatch to avoid disappointment. If your order is untrackable after 7 business days, you are welcome to contact us for a shipping enquiry.
Although we do our best to dispatch your order as quickly as possible and our shippers do their best to deliver your package to the airports, it is beyond our control to estimate during the lead-up to holidays, the time it will take for clearance and scanning into foreign countries. Please be patient - even shipping enquiries are delayed.
*** Always allow double the time for shipping during the lead-up to holidays
Please note: It is a normal practice when tracking your items to see "handed over to customs" upon arrival to your country. In most cases, your items will be released within a few days.
Also note that some countries have various bans in place and release can take weeks rather than days - any customs taxes and duties if imposed are at the customers expense, therefore it is the customers responsibility to check with their local customs prior to placing an order. In the unlikely event that your package is destroyed by customs rather than returned to us, the loss shall be at the customers expense.
In the event that your items are seized and returned to us, we will offer to re-ship one more time at no extra charge or offer a refund less our incurred shipping expense.
We hope you find these conditions fair.
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